Industry Certifications
PBSA Accredited & Founding Member:
The Professional Background Screening Association (PBSA) is the background screening industry's leading trade association, setting the standards for compliance, ethics, and best practices that reputable screening firms are measured against. AccuSourceHR has been part of PBSA since its founding and not a recent addition, but a long-standing commitment to the standards that define a trustworthy screening partner. As a founding member, AccuSourceHR has helped shape the very benchmarks other accredited firms are now held to.
SOC 2:
SOC 2 Type II is an independent, third-party audit covering five areas: security, availability, processing integrity, confidentiality, and privacy of candidate data. Unlike a point-in-time review, Type II verifies that these controls operate effectively over an extended period, typically six months or more. For clients, that means AccuSourceHR's data protection isn't just a documented policy; it's independently proven to work, consistently, over time.
NDASA C/TPA Accredited:
The National Drug & Alcohol Screening Association (NDASA) is a leading organization advancing best practices, education, and compliance within the workplace drug and alcohol testing industry. Consortium/Third-Party Administrator (C/TPA) Accreditation is awarded to organizations that demonstrate adherence to recognized standards for managing employer testing programs, coordinating testing services, maintaining quality control procedures, and supporting regulatory compliance requirements. Accredited C/TPAs are evaluated on program administration, operational processes, industry knowledge, and commitment to professional standards. For employers, this serves as independent validation that AccuSourceHR has the expertise and processes necessary to help organizations administer drug and alcohol testing programs accurately, consistently, and in line with industry best practices, a trust and compliance credential that complements AccuSourceHR's broader screening and workforce risk management services.
Industry Awards
HRO Today Baker's Dozen:
The Baker's Dozen Customer Satisfaction Ratings are produced annually by HRO Today, a leading publication covering HR services, talent acquisition, and workforce solutions. Unlike rankings based primarily on company size or revenue, Baker's Dozen results are driven entirely by direct client feedback and satisfaction data, making them a genuine indicator of service quality and customer experience. AccuSourceHR is a multi-year HRO Today Baker's Dozen Enterprise award winner (2023 through present), recognized in categories including Quality of Service, Breadth of Service, and Overall Screening Provider. This reflects sustained client satisfaction and consistent service delivery across multiple years — not a one-time achievement — and reinforces AccuSourceHR's reputation as a trusted screening partner across both service quality and overall provider performance.
G2 Awards and Recognition:
G2 is one of the largest independent business software review platforms, where rankings and badges are based on verified customer reviews rather than vendor submissions. G2 reports are updated quarterly, so every badge must be continually re-earned based on current customer feedback and product performance — which is exactly what gives them credibility with a buyer doing due diligence. AccuSourceHR currently holds Enterprise-level recognition for High Performer, Best Usability, Fastest Implementation, Easiest Admin, and Easiest to Do Business With.
The Path for Support
Credentials prove AccuSourceHR meets the standard. What happens after you sign is where that standard shows up every day.
Clients get white-glove, 100% U.S.-based support and not a rotating ticket queue. From implementation through the life of your program, you have direct access to screening experts who understand compliance requirements, platform functionality, and your day-to-day workflow, backed by real response time commitments rather than best-effort promises.
That means faster onboarding, ongoing guidance as your program and regulations evolve, and a team that's actually reachable when a question comes up.
Client Support
Account Management & Customer Success
Clients work directly with account management experts who know their industry, not a rotating general support queue. Support is tailored to client needs and program size: larger clients may be assigned a dedicated account manager, while others are supported by AccuSourceHR's Customer Success team. Either way, clients work with experienced screening professionals who understand screening workflows, compliance considerations, operational challenges, and platform functionality, expertise, accessibility, and continuity, not a call-center experience.
PBSA FCRA-Certified Team
All AccuSourceHR team members hold a PBSA Core or Advanced FCRA certification, requiring formal training on the Fair Credit Reporting Act and the compliance requirements that govern employment background screening. Several team members also actively serve on PBSA committees, contributing to industry resources and advocacy efforts that help shape the profession, and members of the leadership team present educational sessions at PBSA conferences and other industry events. For a client relying on AccuSourceHR to stay ahead of changing regulations, this means the team isn't just trained once — it's continuously educated and actively involved in advancing the standards it's held to.
The cost of a bad hire is estimated at 30% of the employee's annual salary.
This cost increases significantly if the employee damages your organization's reputation or poses a threat to your workforce.
98%
Of Calls Answered
98%
First Replies Within 2 Hours
91%
Requests Resolved Within 6 Hours
3
Average Onboarding Days for Business to go Live
With numerous product options to choose from, it can be challenging to determine which service options best fit your organization's individual risk mitigation goals. Our team of screening experts can help take the guesswork out of identifying the optimal screening services. Connect with us today for a complimentary program analysis.
Additionally, our SourceDirect™ platform integrates easily with your ATS and HCM software to ensure ease of use and automation in onboarding workflows.
Frequently Asked Questions
-
What is PBSA accreditation and why does it matter?
The Professional Background Screening Association (PBSA) is the leading trade association for the background screening industry. PBSA accreditation recognizes screening providers that meet rigorous standards for compliance, operational processes, data security, and consumer protection. For employers, accreditation provides independent validation that a screening partner follows industry-recognized best practices.
-
What does SOC 2 Type II certification cover?
SOC 2 Type II is an independent audit that evaluates how a company's controls perform over time in areas such as security, availability, processing integrity, confidentiality, and privacy. For employers, it provides assurance that sensitive client and candidate data is protected through documented and tested security practices.
-
How are G2 awards determined?
G2 awards are based on verified customer reviews and platform data, not vendor nominations or paid submissions. Ratings reflect real user experiences across areas such as ease of use, implementation, customer satisfaction, and overall experience, making them a valuable third-party resource for buyers evaluating software and service providers.
-
How do you standardize compliance across multiple states or countries?
Yes. These credentials and recognitions are actively maintained and regularly re-evaluated. PBSA accreditation requires an independent audit and renewal every five years, with a surveillance audit conducted during the accreditation cycle to verify ongoing compliance. PBSA Core and Advanced FCRA certifications also require renewal and continuing education to remain current. SOC 2 Type II compliance is validated through recurring independent audits that assess the effectiveness of security and privacy controls over time. Industry recognition is also continually re-earned: G2 awards are evaluated quarterly based on verified customer reviews and satisfaction data, while HRO Today's Baker's Dozen rankings are published annually based on direct client feedback. Together, these ongoing evaluations help ensure AccuSourceHR's certifications, accreditations, and awards reflect current performance rather than past achievements.
-
What does account management/support look like for enterprise clients?
AccuSourceHR support metrics currently include 98% of calls answered live, 98% of first responses provided within two hours, and 91% of requests fully resolved within six hours.
-
Will I have a dedicated point of contact or a general support queue?
Support is tailored to client needs. Larger clients may be assigned a dedicated Account Manager, while other clients work directly with AccuSourceHR's Customer Success team. Regardless of support model, clients have direct access to experienced screening professionals via phone, email, and live chat during business hours.
-
I am a candidate with a question about my report. Who do I contact?
Candidates can visit our Applicant Resources page for assistance with report questions, dispute requests, required documentation, and other background screening inquiries. If additional support is needed, our U.S.-based support team is available to help. Visit Applicant Resources or Contact AccuSourceHR for assistance.
-
Is AccuSourceHR support based in the US?
Yes. AccuSourceHR provides 100% U.S.-based support, giving clients and candidates access to knowledgeable assistance from professionals familiar with background screening processes, compliance requirements, and employer needs.
Integration Fast and Easy
We partner with major ATS and HRIS providers, so integration is easy.
